**Virtual Assistant – Guest Services & Operations**
**Company:** Lila Luxury Stays
**Location:** Remote
**Industry:** Short-Term Rentals / Hospitality
**Training:** Provided
**Join the Lila Luxury Stays Team **
Lila Luxury Stays is looking for a **reliable, resourceful, and solutions-focused Virtual Assistant** to join our growing short-term rental operations team.
This is **not just a messaging position.** You’ll help manage the day-to-day operations behind our guest stays, working with guests, cleaners, vendors, and our internal team.
**What You’ll Do**
* Respond to guest messages and provide excellent customer service
* Monitor reservations, arrivals, and departures
* Coordinate cleaners and property turnovers
* Troubleshoot guest, access, Wi-Fi, parking, maintenance, and property issues
* Follow up on open issues until they are resolved
* Update internal trackers and complete daily operational tasks
* Communicate important information during shift handoffs
* Use our Knowledge Database and SOPs to find answers and make decisions
* Escalate emergencies or situations requiring management
* Assist with other hospitality and administrative tasks as assigned
We use platforms such as **Hospitable, Airbnb, Turno, QUO, Gmail, Google Drive, and internal company systems.** Training is provided.
**Who We’re Looking For**
You may be a great fit if you:
✓ Have strong written and spoken English
✓ Are dependable and punctual
✓ Have excellent customer-service skills
✓ Are comfortable learning new technology
✓ Can work independently
✓ Pay attention to details
✓ Stay calm when problems happen
✓ Know how to research an answer before asking for help
✓ Take ownership and follow through until a task is completed
Previous Airbnb, hospitality, property-management, customer-service, or VA experience is a plus but **not required for the right candidate.**
You’ll need a reliable computer, stable high-speed internet, and a professional remote workspace.
**Our Standard**
**Don’t just complete the task — own the outcome.**
We’re looking for people who think:
**“Let me figure this out.”**
Not people who need to be told every next step.
**HOW TO APPLY**
**Please send us a short video introducing yourself and answering these 4 questions:**
**1\. Tell us about yourself and your previous work experience.**
**2\. A guest messages you saying they can’t get into their Airbnb and they’re becoming upset. You don’t immediately know what’s wrong. Walk us through exactly what you would do.**
**3\. Tell us about a time you were given a problem you didn’t know how to solve. How did you figure it out?**
**4\. Why do you think you would be a good fit for Lila Luxury Stays?**
We’re paying attention to your communication skills, thought process, personality, professionalism, and ability to solve problems.
**Please include your resume, availability, and time zone with your video submission.**
If you’re dependable, teachable, comfortable with technology, and enjoy figuring things out, we’d love to hear from you.
**Lila Luxury Stays**
_Great stays start with a great team._
...We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship....
...solutions using .NET and C# , and at least 1 year of hands-on experience building AI solutions and intelligent agents on the Microsoft platform . The ideal candidate will be passionate about leveraging Prompt Engineering , Context Engineering, RAG, Vectorization...
...Requisition Number: 233844 Job Description Cintas is seeking a Warehouse Associate Loader/Unloader to support the Rental Division.... ...to designated areas in the facility for unloading of soiled products. Loader/Unloaders then load clean uniforms, floor mats and...
...Become a Remote Travel Coordinator and turn your love for travel into a rewarding career.This role allows you to combine your love for... ... -Unlimited earning potential. - Work from anywhere in the world. &##127775;- Pursue your passion for travel. Don't miss...
...hiring a Utilization Review (UR) Specialist to manage insurance authorizations for adolescent and adult mental health, substance use, and co... ..., eligibility, and coverage requirements. Complete prior authorizations, pre-certifications, concurrent reviews, and continued...