Primary Purpose
Responsible for evaluating and understanding all transport requests and deploying the appropriate resource. Dispatchers are responsible for answering inbound calls with a sense of urgency in a high-volume communication center. This person must demonstrate a superior quality of customer service in regard to all non-emergency calls completed on a daily basis. Accountable for viewing and editing trips, documenting detailed patient notes, incidents, and forwarding information to the appropriate parties. Dispatchers will assign the correct triggers, create alerts, ensure drivers are updating their time stamps, assist drivers with staying on task, as well as verify members versus case managers.
Essential Duties and Responsibilities
Following our summary of the essential functions for this job. Other duties may be assigned, both major and minor, which are not mentioned below. Specific duties may change from time to time.
Lifetrans is a Non-Emergency medical transportation company that provides our customers transportation for various medical reasons. Safety and care of our patients is a very important aspect of our company.
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